Refund policy
Last updated: 30 October 2026
Every Koshū piece is cut and folded by hand in San Diego. If it isn't right for you, send it back. Returns are free.
Returns
- You have 30 days from delivery to start a return.
- Items must be unused, in the condition you received them, and in their original packaging. Leather that has been carried, conditioned or marked can't be resold, so we can't accept it back.
- To start a return, email koshu@koshubrand.com with your order number. We'll send you a prepaid return label.
- Items sent back without asking us first won't be accepted.
Refunds
When your return arrives, we'll inspect it and let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. Original shipping charges are not refunded.
If more than 15 business days have passed since we approved your return and you haven't seen the refund, email us.
Exchanges
The quickest way to swap a colorway or snap is to return the original and place a new order.
The Koshū Set
The Set is priced with a $10 saving across the wallet, fob and coasters. You can return the whole Set, or a single piece. If you return part of a Set, the refund is that piece's price less its share of the saving.
Damaged or wrong items
Check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days with a photo and we'll make it right.
Lifetime snap warranty
Every snap is covered for life. If one ever fails, send the wallet back. We'll replace the snap and condition the leather at no charge. The warranty covers the snap hardware. It doesn't cover normal wear to the leather: scratches, darkening and patina are part of how it ages.
Contact
Questions about a return: koshu@koshubrand.com
Koshu Brand LLC, 4887 Voltaire St, San Diego, CA 92107