Terms of service

Last updated: 30 October 2026

These terms apply when you use koshubrand.com (the "site") or buy from us. The site is operated by Koshu Brand LLC ("Koshū", "we", "us"). By using the site or placing an order, you agree to these terms. If you don't agree, please don't use the site.

1. The site

The site runs on Shopify. You may use it for personal, non-commercial purposes. You agree not to misuse it: no interfering with its security or operation, scraping it, uploading malicious code, or using it for anything unlawful.

You must be at least the age of majority where you live to place an order, or have the permission of a parent or guardian.

2. Products and colours

Every piece is cut and folded by hand from natural leather. No two hides are the same, so colour, grain, markings and shape will vary from piece to piece and from the photos. On-screen colours also depend on your display. These variations are part of the material, not defects.

We may change or discontinue products, colorways or prices at any time without notice.

3. Prices and payment

Prices are in US dollars and include any automatic discounts shown at checkout. Taxes and shipping are calculated at checkout. Payment is processed by Shopify and its payment partners; we never see or store your full card number.

If a product is listed at the wrong price because of an error, we may cancel orders placed at that price and refund you in full.

4. Orders

Your order is an offer to buy. We accept it when we ship it. We may refuse or cancel any order, for example when an item can't be made, a price was wrong, or we suspect fraud. If we cancel an order after you've paid, we refund you in full.

The Koshū Set is three products (wallet, fob and coasters) in one colorway, with an automatic saving applied at checkout. Only one Set saving applies per order.

5. Shipping, returns and warranty

Shipping is covered by our Shipping policy. Returns and refunds are covered by our Refund policy, which also describes our lifetime snap warranty.

6. Accounts

If you create an account, keep your login details safe. You're responsible for activity on your account. Tell us straight away if you think someone else has used it.

7. Content you send us

If you send us reviews, photos, comments or ideas, you give us permission to use, edit and publish them in connection with Koshū, without payment. You confirm that you have the right to share them and that they're not unlawful or offensive. We may remove anything we choose.

8. Intellectual property

The Koshū name, logos, kanji marks, photography, designs and site content belong to Koshu Brand LLC or its licensors. You may not copy, reproduce or use them without our written permission.

9. Third-party links and services

The site may link to, or use, services run by others (for example Shopify, payment providers, Instagram or Klaviyo). We're not responsible for their content or practices, and their own terms apply.

10. Privacy

Our Privacy policy explains how we collect and use personal information.

11. Disclaimers

The site and products are provided "as is". To the fullest extent allowed by law, we disclaim all warranties not expressly stated in these terms or our Refund policy, including implied warranties of merchantability and fitness for a particular purpose. We don't promise the site will always be available or free of errors.

12. Limitation of liability

To the fullest extent allowed by law, Koshū is not liable for indirect, incidental, special or consequential losses arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the product involved. Nothing in these terms limits any rights you have under consumer protection law that can't be excluded.

13. Indemnity

You agree to compensate Koshū for claims, losses and costs (including reasonable legal fees) that arise from your breach of these terms or misuse of the site.

14. Governing law

These terms are governed by the laws of the State of California and applicable US federal law. Disputes will be resolved in the state or federal courts in San Diego County, California, unless the law where you live requires otherwise.

15. Changes

We may update these terms from time to time. The version on this page, with its "last updated" date, is the one that applies. Using the site after a change means you accept the new terms.