Shipping policy

Last updated: 30 October 2026

Processing

Each piece is cut and folded by hand from hides we keep in the workshop. Orders ship within 2–3 business days from San Diego, CA. Orders placed on weekends or holidays start processing the next business day.

Rates

• US orders ship for a flat $7.50 (Standard) or $15 (Expedited).
• International orders are charged the shipping rate shown at checkout.
• Delivery times depend on the carrier and destination. The estimate is shown at checkout.

Tracking

When your order ships, you'll get an email with a tracking link.

International shipping

We ship internationally. Rates and estimated delivery times are shown at checkout. Duties and import taxes are the customer's responsibility, and are usually collected by the carrier on delivery.

Addresses

Please check your shipping address at checkout. If you spot a mistake, email us as soon as possible. We can change the address before the order ships, but not after.

Lost or stolen packages

If tracking shows your order as delivered but you can't find it, check with neighbours and your local post office, then email us within 14 days. We'll work with the carrier to find it. Packages marked as delivered to the address provided aren't our responsibility, but we'll always help where we can.

Contact

koshu@koshubrand.com